Last Modified September 28, 2018
1. INFORMATION WE COLLECT.
Delyx LTD will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors’ domain names and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Web site and better meet your needs.
Delyx LTD also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained.
2. HOW WE COLLECT PERSONAL INFORMATION.
a) Account Registration.
You may create a use account requiring you to provide personally identifiable information; you may also be asked to choose a user ID and password in order to take advantage of certain features the Site may choose to offer, including but not limited to, Purchase History, Newsletters, Forums, Message Boards or other subscription-based products/services. Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please be advised that many products and services available on the Site require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services
b) Newsletters and Site Emails.
We may offer newsletters to share information with you about the Site, about products, or about our affiliates, business partners, advertisers and sponsors. You may receive a newsletter either by registering for our newsletter or in conjunction with a special feature or membership for which you have registered on the Site. You may cancel your free email subscription by following the instructions provided on the Site or, in some instances, in the designated area of certain newsletters or emails.
From time-to-time we may request personally identifiable information from you in conjunction with a survey. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information to the Site. At times, you may have to register to take part in a survey.
e) Transaction Information.
3. PERSONAL INFORMATION YOU PROVIDE TO US.
We receive and store any information you knowingly provide to us, such as:
· Full name
· Email address
· Phone number
· Shipping Address
· Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
· Username and password for your Delyx LTD account.
· A record of your Delyx LTD orders, purchase history, and shopping behavior and preferences
· Information provided by you through your interactions with us on social media
· Location and geographic information that could be collected if you use our mobile site.
· Other details that you may submit to us or that may be included in the information provided to us by third parties.
4. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We use your Personal Information for internal purposes only. These purposes include tracking your order, analyzing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.
5. THE PERSONAL INFORMATION WE COLLECT FROM YOU.
All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent, from time to time, to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with Delyx LTD, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.
6. RECORDKEEPING OF YOUR PERSONAL INFORMATION.
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes, or to enable us to respond to your concerns. We may hold Personal Information for the following purposes:
· Internal accounting and administration;
· To supply you with information about your account including regular statements;
· To respond to inquiries;
· Enhancing customer service, product options and to improve product performance;
· To administer sales records;
· To provide information about us, our products, services and special offers; and
· To analyze our website usage.
Occasionally we require organizations outside Delyx LTD to provide a service for purposes, functions and activities necessary for us to conduct our business. We take all reasonable steps to ensure that these organizations, both inside and outside of the United States, deal with Personal Information according to this Policy.
7. DATA RETENTION.
We will retain your information for as long as your account is active or as needed to provide you services, and in some case, indefinitely. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8. HOW WE MANAGE YOUR PERSONAL INFORMATION.
You may have contact with us by telephone, mail, email, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.
9. OUR DISCLOSURE OF YOUR INFORMATION.
Delyx LTD does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. We may also use third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions.
When you access our checkout using industry standard technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to Delyx LTD. Although Delyx LTD uses industry standard practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we do not sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.
10. LEGAL DISCLOSURE.
Because Delyx LTD considers the individual information we maintain to be confidential, our policy is to not disclose of any personal information to third parties (except as described above) unless release is required by law, or it is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Delyx LTD, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Delyx LTD’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
11. ACCESSING YOUR PERSONAL INFORMATION.
You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date, then we will promptly correct it upon receipt of the proper information from you.
12. LINKS TO THIRD PARTY SITES.
Our Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
13. USER GENERATED CONTENT.
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of this Site to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Delyx LTD is not responsible for the personal information users select to disclose in these forums.
14. CHILDREN / PARENTAL CONSENT.
The Site is a general audience website, but children under thirteen (13) years of age may not establish an account or provide any personal information on the Site. Our Site is intended for users who are thirteen (13) years of age and older. If you are under the age of thirteen (13), you are not permitted to submit any personal information to our Site. Our Site is not directed at children under thirteen (13) years of age, and does not knowingly collect any personal information from children under thirteen (13) years of age.
If a parent or guardian of a child under thirteen (13) years of age discovers that the child’s personal information has been submitted to us through the Site, we will use commercially reasonable efforts to promptly remove such information from our records should we discover that we have collected such information without verification of parental consent, or at the request of the parent or guardian. To request the removal of personal information of a child under thirteen (13) years of age, the parent or guardian must contact us at firstname.lastname@example.org, and provide all information requested by us to assist us in identifying the information to be removed.
16. CONTACT US.